Provide mental health support through United Way's version of Tess
12,680 people have received mental health support
172% increase in access in 5 months
71.5 Helpfulness score
X2 has partnered with United Ways to deliver mental health support through Tess as part of multiple different initiatives, including United Way 211. Tess is a mental wellness chatbot, available 24/7 as a source of support and resources. Through United Way 211's stress program, Tess is made available to anyone who texts "stress" to 211-211.
Tess offers people a safe space to talk about various mental health concerns like anxiety, depression, stress, and grief. Tess is trained by clinical psychologists to deliver tools and healthy habits based on a variety of psychological modalities, in a way that is encouraging and easy to understand. Through our partnership, we have been able to support over 12,680 people, resulting in over 339,875 messages exchanged. 59 people experiencing a crisis were de-escalated by Tess or our call center. Had they gone with traditional therapy, it would have cost over $16,762,900 to achieve the same results.
When asked why they'd refer Tess to a friend, one chatter replied: "I felt so overwhelmed and depressed, and this has helped me feel less alone." Another chatter said: "You gave me good tips I have never heard of and that's rare because I am more interested in mental health than most. You didn't give some generic list I've seen before." Someone else responded: "My friend suffers from depression and this resource would be a primary source for them."