Coaching chats anywhere and anytime

At the start of the conversion, Cass establishes herself as a warm line and trusted resource to continue the conversation.

Like a friend or a coach, Cass is just a text away.

Cass listens and can accurately paraphrase.

By allowing the user to share their current emotions and acknowledging them, mutual understanding is built between the user and Cass.

Tess can deliver assessments to establish a user’s baseline and measure progress.

Over time, Cass follows up with the user to assess whether there is a decrease in the severity of reported symptoms over.

Cass encourages behavioral change through goal-setting chats. 

The act of setting goals biases attention towards goal-relevant activities and away from distractions.

With goal-setting, a cycle of motivation and accomplishment is set in motion.

Cass acts as a concierge to triage to the right resource or necessary referrals based on the conversation.

The user is offered resources relevant to the conversation and avoids needing to search on their own.

Cass identifies crisis situations and quickly intervenes with the appropriate resources.

By recognizing dangerous situations, Cass triages the most critical cases to human partners.