When the COVID-19 pandemic was declared in early 2020, X2’s clinical team combined evidence-based interventions with guidance and resources from the World Health Organization (WHO) to support people impacted around the globe. Stress, uncertainty, anxiety, depression, and fear were common for many people. Our interventions helped people work through these experiences and access resources and strategies to cope. One week after "shelter in place" was declared, X2 had a full COVID-19 relief program with improved interventions that previously made recommendations to build connections outside of the home. The needs from more than 4,400 people who chatted within the first month revealed that domestic violence was a common challenge and so we promptly worked with expert sources to expand the program to include appropriate support. We are continuing to reach people around the world where every $1 donated equates to 1 person receiving a full month of mental health support.
Using voice-enabled platforms like Google Home and Amazon Alexa, Coach Cabhi provides emotional support to about 20,000 older adults suffering from social isolation and loneliness. Loneliness has been linked to increased risk of coronary heart disease and stroke, increased prevalence of dementia, and likelihood of death. The CABHI Case Study showed that Tess was white-labeled to support 9,000+ employees and 10,000+ patients with text-based and voice-enabled emotional support. An ongoing feasibility study evaluates Tess' capacity to reduce social isolation and loneliness in 2,000 older adults with voice-enabled vs text-based support
Syrian refugees and aid workers in Lebanon received trauma-based support from Tess following the start of the conflict. According to the World Health Organization, about one-fifth of the approximate 1 million refugees in 2016 struggled with mental health issues. With the help of a non-governmental organization called Field Innovation Team, X2 was able to provide free and on-demand emotional support, CBT-based interventions, solution-focused strategies, and relaxation techniques in Arabic.
After three weeks of depression-focused conversations with Tess, patients from Lagos Federal Hospital in Nigeria showed 70% depression symptom reduction. Tess provided integrative care, including CBT, EFT, ACT, and mindfulness strategies. The Nigeria Federal Psychiatric Hospital feasibility study showed that Tess interactions led to significantly reduced symptoms of depression for in-patient participants by 81% as measured by the HAMD, when the control group showed only an 11% decrease in symptoms with no access to Tess.
4,850 Pregnant women and new moms in Kenya are receiving support for postpartum depression and anxiety, as well as general support for young mothers through Zuri. Zuri provides on-demand treatment services to people in emerging markets who suffer from common mental disorders, such as perinatal depression, but cannot receive care from mental health professionals because of cost and human resource constraints. For example, more than seven of ten women who need treatment in Kenya cannot access care for such disorders due to an insufficient number of trained professionals. In a pilot study in Pakistan, the Thinking Healthy intervention provided through Zuri halved the prevalence of major depression in pregnant women.
Tess reached out to people through a social media campaign within 10 minutes of the first news reports of the horrific shooting in Parkland, Florida. Within 2 hours of the shooting, Tess held conversations with 640 people, making referrals to Crisis Resources, including crisis counselors and safety planning, and delivering emotional support through trauma-focused CBT and a stigma-free forum to vent.
Tess delivered natural disaster support to those affected by the Houston flooding, providing resources such as crisis counselors, safety planning, and counseling referrals. Tess also provided additional emotional support through trauma-focused CBT interventions and a stigma-free forum to vent. Tess was made available to people through Trauma centers and social workers, who distributed Business Cards with the SMS number. Support was provided in English and Spanish.