How Cass works
Cass's Knowledge Engine
Our knowledge engine was created in collaboration with researchers and trained psychologists and is based on millions of conversations and self-assessments (such as GAD-7 or PHQ-9).
The information contained in this system spans 800 different topics over 3 million variations to deliver an extraordinarily deep repository of clinically proven behavioral health knowledge.
This engine is called upon by text message from users to deliver personalized conversations, recommendations, resources, assessment, and self guided exercises, in real time, to millions of people simultaneously.
As simple to use as a text
Every conversation with Cass starts with the question, “how are you?”. No apps to download or sign up for. Simply text, either via SMS or Facebook Messenger. Then Cass delivers guided and personalized support to anyone worldwide in response to how they interact with the knowledge engine.
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Automatic Community Outreach
Proactively reach out and engage your community at scale. Make the most impact by automatically reaching out with specific offers, resources, benefits information, and personalized messages.
Automatic Triaging
Cass automatically triages and recommends relevant resources such as suicide hotlines, in-house or other counselors in our network, and digital health tools when they are most needed to ensure ultimate effectiveness.
Crisis Triage
Cass proactively flags and alerts if someone is in a crisis and follows protocols to verify the severity, and immediately starts the de-escalation process while engaging a crisis counselor and having them engage within 20 seconds.
Meet users where they already interact
Meet your audience where they are by embedding Cass within existing workflows such as Google Home, Instagram, Facebook Messenger, WhatsApp, your website, portals, and many more communication channels.
Large Network of Counselors
Cass enables users to connect on-demand to 5,000 certified counselors available in all 50 states or schedule an appointment for later. Offering a fully integrated experience to provide a complete level of care.
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Insights Dashboard
Track your impact with Cass. You can create analysis and reports and integrate all information with your database or EHR with full database access. Cass also provides a complete preconfigured out-of-the-box insights dashboard.
Multi-Lingual
Cass is currently available in seven languages including English and Spanish, with the optionality to quickly build out new languages for different communities.
Security
Cass’s artificial intelligence is reviewed and approved by an ethical and medical board to ensure a high-quality experience. All data is stored in a fully HIPAA compliant way, and we are becoming SOC2 certified.
Key Elements of the Cass Product
Accessible 24 x 7 x 365
Text messaging has become the most engaging and popular form of communication. No waitlist, no app download or account creation is required. 7 languages.
Scalable
With one phone number and a click, deploy Cass to thousands of people and proactively engage with your community.
Customizable
Easy to integrate with your telephone, computer and call center systems, portals, hotlines, and other applications to triage content, people instantly and complement your existing investments and resources. Use along with your 988 and other phone numbers to create immediate access without hold times.
Secure
Data privacy and security is approached without compromise so we make sure all data is stored in a fully HIPAA compliant fashion (the most rigorous personal health care standard), as well as use of the most advanced fully encrypted mechanisms to protect your data and privacy.
Effective
The solution is based on hard evidence and science across millions of data points. Created in collaboration with researchers and trained psychologists. Backed by published academic studies. Cass actually solves real problems.
Measurable
Cass provides real-time insights so you can measure the progress of your population and the usefulness of the system to them. Know the number of people supported, number of messages exchanged, number of people triaged, number of resources provided, common emotions expressed, and dollars saved in the cost of care.
Personalized
Our engine uses the data from millions of historical conversations already, 600 different topics, and over 3 million variations to personalize and contextualize every conversation. This means that each users experience is tailored uniquely to them, just as if they were interacting with a person (assuming that person isn't reading from a script.)